Terms of Service

Effective Date: September 12, 2026

Overview

This website is operated by ROKT & RAZO TECHNOLOGY LIMITED, trading as ROKT&RAZO (“ROKT&RAZO”, “we”, “us”, or “our”), a company incorporated in Hong Kong with limited liability.

Throughout the site, the terms “we”, “us” and “our” refer to ROKT&RAZO. We offer this website, including all information, tools, products and services available through this site (collectively, the “Service”), to you, the user, conditioned upon your acceptance of these Terms of Service (“Terms”), together with any policies referenced in or linked from these Terms.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of the Service, you agree to be bound by these Terms.

These Terms apply to all users of the website, including browsers, customers, account holders, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website, place an order, or use the Service.

Any new features, products, services or tools added to the website will also be subject to these Terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, province or jurisdiction of residence, or that you have the permission of your parent or legal guardian where required by applicable law.

Although some of our products are designed for or may be used by children, purchases through our website must be made by a person legally capable of entering into a binding contract.

You may not use our products, website or Service for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations in connection with your use of the Service.

You must not transmit viruses, malware, worms, malicious code or any other material intended to damage, disrupt or interfere with the operation or security of the Service.

A material breach of these Terms may result in suspension or termination of your access to the Service.

Section 2 – Orders and Contract Formation

By placing an order through our website, you are making an offer to purchase the products included in your order.

After you place an order, we may send you an order confirmation acknowledging that we have received your order. An automated order confirmation does not necessarily mean that we have accepted your order.

Unless otherwise required by applicable law, a binding sales contract is formed when we expressly accept your order, confirm that the order has been processed for shipment, or dispatch the products to you.

We reserve the right to accept, decline, limit or cancel an order where permitted by law, including where:

• a product is unavailable or out of stock;
• there is an error in the product description, price, promotion, shipping charge or other information;
• we are unable to authorize or verify payment;
• we reasonably suspect fraud, unauthorized activity, abuse, resale activity or violation of these Terms;
• shipping to the requested destination is unavailable or restricted; or
• fulfillment of the order would violate applicable law or regulation.

If we cancel an order after payment has been received, we will refund the applicable amount using the original payment method, unless another method is agreed with you.

We reserve the right to limit quantities purchased per person, household, account, payment method, billing address, shipping address or order where reasonably necessary.

Unless expressly agreed otherwise, products purchased through our consumer website are intended for personal or household use and not for unauthorized commercial resale.

Section 3 – Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colors, age recommendations, packaging information and other product details displayed on our website are accurate.

However, actual product appearance may vary slightly due to differences in displays, photography, lighting, production batches, packaging updates or manufacturing tolerances.

Colors displayed on your monitor or device may not exactly match the physical product.

We may update product packaging, artwork, specifications or other non-material product details from time to time without prior notice, provided that doing so does not materially reduce the product’s functionality or violate applicable consumer law.

Certain products may be available exclusively online and may be available only in limited quantities.

We reserve the right to discontinue products or limit their availability by market or geographic region where permitted by law.

Any age recommendation, safety warning, assembly instruction or product-specific instruction supplied with a product should be followed. Children should use products in accordance with the stated age guidance and with adult supervision where appropriate.

Nothing in this section limits any statutory rights you may have in relation to products that are faulty, unsafe, misdescribed or otherwise non-conforming under applicable law.

Section 4 – Prices, Currency, Taxes and Payment

Product prices are displayed in the currency shown on the website at the time of purchase.

Prices may change at any time without prior notice. A price change will not affect an order that we have already accepted, except where permitted by applicable law or where there has been an obvious pricing error.

Where applicable, taxes may be included in the displayed price or calculated separately at checkout depending on your location and applicable tax rules.

Shipping charges and other applicable fees will be shown before you complete your purchase where required.

For international orders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country.

Unless the website or checkout expressly states that such charges are included, you may be responsible for import duties, customs charges or similar government-imposed fees collected by local authorities or carriers. This does not affect any disclosure obligations we may have under applicable consumer law.

Payment is processed using payment methods made available through our website. Your use of a third-party payment provider may also be subject to that provider’s terms and privacy policies.

You agree to provide current, complete and accurate billing and payment information for all purchases.

Section 5 – Shipping and Delivery

Shipping destinations, available shipping methods, estimated delivery times and applicable shipping charges are described on our website or during checkout.

Delivery dates and transit times are estimates unless we expressly state otherwise or applicable law requires delivery within a particular period.

Delivery times may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, transportation interruptions, strikes, natural events, government restrictions or other events beyond our control.

If an order is significantly delayed, lost or cannot be delivered, we will handle the matter in accordance with our Shipping Policy, Refund Policy and applicable consumer law.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by you, except to the extent otherwise required by law.

Title to and risk of loss or damage to products will pass in accordance with applicable law. Nothing in these Terms changes any mandatory consumer protection rule regarding when risk passes to you.

Please refer to our Shipping Policy for additional information regarding fulfillment and delivery.

Section 6 – Returns, Refunds, Cancellations and Consumer Rights

Returns, refunds, exchanges and order cancellations are governed by our Refund Policy.

Our Refund Policy forms part of these Terms.

Depending on your country or region, you may have statutory rights relating to cancellation, withdrawal, returns, refunds, legal guarantees, defective products or products that do not conform to the contract.

Nothing in these Terms or our Refund Policy excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded, restricted or limited.

Where local consumer law provides you with rights that are more favorable than our standard Refund Policy, those mandatory statutory rights will apply.

Section 7 – Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase, billing and account information.

You agree to promptly update your account information, including your email address and other relevant details, so that we can complete transactions and contact you when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account to the extent permitted by law.

Please contact us promptly if you believe your account has been accessed or used without authorization.

Section 8 – Modifications to the Service and Prices

Prices for our products may change without notice.

We reserve the right to modify, suspend or discontinue all or part of the Service where reasonably necessary.

Where possible and appropriate, we may provide notice of material changes.

Nothing in this section gives us the right to retrospectively alter the price or material terms of an order that we have already accepted, except where permitted by applicable law or agreed with you.

Section 9 – Optional and Third-Party Tools

We may provide access to tools, applications, services or functionality supplied by third parties.

We do not necessarily control such third-party tools and, to the maximum extent permitted by law, they may be provided on an “as is” and “as available” basis.

Your use of a third-party tool may be governed by additional terms and privacy policies imposed by that third party.

You should review those terms before using the relevant third-party service.

Section 10 – Third-Party Links

Our website may contain links to websites, services, applications or content operated by third parties.

Third-party websites are independent from ROKT&RAZO, and we are not responsible for their content, availability, privacy practices, security or business practices.

A link to a third-party website does not necessarily constitute our endorsement of that website or its products or services.

Transactions you enter into directly with a third party are subject to the terms applicable between you and that third party.

Nothing in this section limits any liability that cannot lawfully be excluded.

Section 11 – User Comments, Reviews, Feedback and Submissions

If you submit reviews, comments, photographs, suggestions, ideas, feedback, contest entries or other materials to us (“User Content”), you represent that you have the right to provide such content.

Unless otherwise agreed in writing, by voluntarily submitting User Content to us for publication or promotional use, you grant ROKT&RAZO a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, adapt, publish, translate, display and distribute that User Content for purposes reasonably connected with our business, products, website and marketing.

This license does not transfer ownership of your User Content to us.

We may monitor, moderate, edit or remove User Content that we reasonably believe is unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringes intellectual property rights, violates these Terms or is otherwise inappropriate.

You agree that your User Content will not infringe any copyright, trademark, privacy right, publicity right or other legal right of any third party.

You must not submit false reviews, misleading information, malicious software or content that falsely impersonates another person.

You remain responsible for the accuracy and legality of User Content you submit.

Section 12 – Intellectual Property

Unless otherwise stated, the website and its contents, including our trademarks, logos, product names, product artwork, packaging designs, photographs, graphics, illustrations, text, game materials, card designs, puzzle artwork, website design and other content, are owned by or licensed to ROKT&RAZO and are protected by applicable intellectual property laws.

You may access and use our website for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, sell, license, commercially exploit, scrape or create derivative works from our website or proprietary content without our prior written permission, except where permitted by law.

Nothing in these Terms grants you ownership of any intellectual property belonging to ROKT&RAZO or our licensors.

Section 13 – Personal Information and Privacy

Your submission and our processing of personal information through the website are governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, disclose and protect personal information and how you may exercise applicable privacy rights.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, stock availability or other information.

We reserve the right to correct errors or inaccuracies and to update information at any time.

Where permitted by law, we may cancel or correct an order affected by an obvious pricing or information error, including after an order has been submitted.

If we cancel an order after receiving payment because of such an error, we will refund the amount paid for the cancelled portion of the order.

Nothing in this section limits rights available to consumers under applicable law.

Section 15 – Prohibited Uses

You may not use the website, Service or content:

• for any unlawful or fraudulent purpose;
• to encourage or participate in unlawful activity;
• to violate applicable laws, regulations or ordinances;
• to infringe our intellectual property rights or the rights of others;
• to harass, threaten, abuse, defame or unlawfully discriminate against another person;
• to submit false, fraudulent or misleading information;
• to upload or transmit viruses, malware or other malicious code;
• to unlawfully collect, track or process personal information relating to others;
• to spam, phish, pharm, scrape, crawl or use automated systems in a manner that interferes with or places an unreasonable burden on the Service;
• to circumvent access restrictions or security features;
• to impersonate another person or misrepresent your identity or affiliation; or
• otherwise to interfere with the integrity, security or proper operation of the Service.

We may suspend or terminate access to the Service for material violations of this section.

Section 16 – Disclaimer of Warranties

We use reasonable care in operating our website and providing the Service.

However, to the maximum extent permitted by applicable law, we do not guarantee that the website or Service will always be uninterrupted, secure, available or error-free.

Information and digital functionality provided through the website may be made available on an “as is” and “as available” basis to the extent permitted by law.

This disclaimer does not apply to statutory warranties, guarantees, product conformity requirements or consumer rights that cannot lawfully be excluded or limited.

Nothing in these Terms is intended to exclude any warranty, condition, guarantee, right or remedy implied or imposed by applicable law where it would be unlawful to do so.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, ROKT&RAZO and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors will not be liable for indirect, incidental, special, exemplary, punitive or consequential losses arising from your use of the website or Service where such losses were not reasonably foreseeable or where liability may lawfully be excluded.

To the fullest extent permitted by applicable law, we will not be responsible for losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury to the extent such liability cannot legally be excluded;
• liability arising from defective or unsafe products where applicable law prohibits such exclusion;
• breach of statutory consumer rights that cannot be waived or excluded; or
• any other liability that cannot lawfully be limited or excluded.

If you are a consumer, these Terms do not affect any mandatory legal rights available to you under applicable consumer protection law.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ROKT&RAZO, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors and service providers from third-party claims, liabilities, losses and reasonable legal expenses arising directly from:

• your unlawful use of the Service;
• your material breach of these Terms;
• your infringement of another person’s intellectual property or other legal rights; or
• content you submit in violation of these Terms.

This section does not require a consumer to indemnify us for claims caused by our own breach, negligence or unlawful conduct, and it applies only to the extent permitted by applicable law.

Section 19 – Force Majeure

To the extent permitted by applicable law, we will not be responsible for delay or failure to perform an obligation caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, pandemics, war, civil unrest, government actions, transportation interruptions, carrier disruptions, labor disputes, failures of telecommunications infrastructure or similar events.

This section does not remove any statutory right you may have to cancel an order, receive a refund or obtain another remedy where applicable law provides such a right.

Section 20 – Severability

If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

Section 21 – Termination

These Terms remain effective until terminated by you or by us.

You may stop using the Service at any time.

We may suspend or terminate your access to all or part of the Service if you materially breach these Terms, engage in fraudulent or unlawful activity, threaten the security or operation of the Service, or where suspension or termination is otherwise reasonably necessary.

Termination will not affect rights, obligations or liabilities that arose before termination.

Provisions that by their nature should survive termination, including provisions concerning intellectual property, liability, indemnification and governing law, will continue to apply.

Section 22 – Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies or terms expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Service and purchases made through the website.

They supersede prior communications or agreements relating to the same subject matter, except where otherwise agreed in writing.

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

Headings are included for convenience only and do not affect interpretation of these Terms.

Section 23 – Governing Law and Consumer Protection

These Terms and any separate agreements through which we provide products or Services to you are governed by and construed in accordance with the laws of Hong Kong, subject to any mandatory laws that apply to you as a consumer.

If you are a consumer, this choice of law does not deprive you of any mandatory rights or protections available under the laws of your country or region of habitual residence that cannot lawfully be excluded or waived by agreement.

Nothing in these Terms prevents you from exercising rights before a competent court or consumer authority where applicable law gives you the right to do so.

Any dispute not subject to mandatory consumer jurisdiction rules will be subject to the jurisdiction of the courts of Hong Kong.

Section 24 – Changes to These Terms

We may update or revise these Terms from time to time to reflect changes to our business, website, products, legal obligations or operational practices.

The current version will be posted on this page together with its effective date.

Material changes will apply prospectively unless applicable law permits otherwise.

Changes to these Terms will not retrospectively alter the material terms of an order that we have already accepted unless required by law or agreed with you.

Your continued use of the Service after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Section 25 – Contact Information

If you have any questions about these Terms of Service, your order, or our products, please contact us at:

ROKT & RAZO TECHNOLOGY LIMITED
Trading as ROKT&RAZO
Unit 917A, 9/F, Tower A, New Mandarin Plaza
No. 14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong
Email: service@roktandrazo.com

For customer service, returns, refunds, or order-related inquiries, please contact us using the email address above.